Gainsight MDA (Backend Services) Monthly Release: Saturday, 27th July 2019
Scheduled Maintenance Report for Gainsight US
The scheduled maintenance has been completed.
Posted Jul 27, 2019 - 08:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 27, 2019 - 03:00 UTC
Maintenance Window: 
UTC - From 3:00 AM to 8:00 AM Saturday, 27th July 2019
CST - From 10:00 PM Friday, 26th to 03:00 AM Saturday, 27th July 2019
IST - From 8:30 AM to 1:30 PM Saturday, 27th July 2019

Activity: Gainsight has planned a scheduled deployment of the MDA (Backend Services) Monthly Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 3 hours.  Activity and Timeline feature will be inaccessible for approximately 1 hour during the maintenance window.

This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. Details are available at:'s_Upgrade_Process

Hold Time for queues: 3 Hours 

Impact Details: PRODUCTION Environment 
Data Ingestion Queue - MDA: NO IMPACT 
Data Processor Queue - MDA: Delay of 3 Hours anticipated. 
Rules Engine Queue - MDA: Delay of 3 Hours anticipated. 
Activity & Timeline - Inaccessible for about 1 Hour.
Gainsight Application - Reports or Data may not render in UI  intermittently


Please follow for latest status updates. 
If you have questions, please open a ticket with us by sending a note to
Posted Jul 25, 2019 - 10:28 UTC
This scheduled maintenance affected: Gainsight Application, Rules Engine Queue, and Data Processor Queue.