This incident has been resolved. All the processing delays should be caught up in few hours.
Posted Nov 18, 2018 - 09:00 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2018 - 08:36 UTC
Investigating
Maintenance Window: UTC - From 05:45 AM to 08:45 AM Sunday, 17th November 2018 CST - From 11:45 PM Saturday, 16th November to 02:45 AM Sunday, 17th November 2018 IST - From 11:15 AM to 02:15 PM Sunday, 17th November 2018
Activity: Gainsight is performing an emergency maintenance on a degraded database. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue and Journey Orchestrator Queue will be in hold state. Soon after the maintenance, all functionality will return to normal.
Queues Hold Time: 2-3 Hour
Impact Details: PRODUCTION Environment Data Ingestion Queue - MDA: NO IMPACT Data Processor Queue - MDA: Delay of 2 Hours anticipated Rules Engine Queue - MDA: Delay of 2 Hours anticipated Gainsight Application - SFDC: Reports or Data may not render in UI