Our investigations show that this was caused by a networking issue with our service provider which directly resulted in the issues with Gainsight Application. Network connectivity issues introduced failures in app to app and app to datastore connections thereby resulting in application not rendering and failure to load data in Gainsight Application. Gainsight UI was intermittently not accesible for about 23 mins. We had blocked message queues during the incident and ensured all messages are processed successfully after the resolution.

We are currently following up with this service provider. It is also important to note that we perform a full internal retrospective on every incident and will do in-depth review on any changes we need to perform.

We truly regret the inconvenience this may have caused to your teams, and assure you that our team was on deck and working hard to bring all systems back online as soon as the incident occurred.