Retroactive: Reports and Dashboard loading failures

Incident Report for Gainsight

Resolved

Between 11:10 AM and 11:45 AM UTC on 20th July 2020, a subset of customers had experienced Intermittent UI errors while loading reports or dashboards in Gainsight. The issue was identified as service degradation of a backend infrastructure component which was resolved immediately. Backend processing was not impacted.

We are taking further actions to prevent this from repeating and apologize for the inconvenience caused

Posted Jul 21, 2020 - 08:15 UTC

This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application).