Retroactive: Reports and Dashboard loading failures
Incident Report for Gainsight US
Resolved
Between 11:10 AM and 11:45 AM UTC on 20th July 2020, a subset of customers had experienced Intermittent UI errors while loading reports or dashboards in Gainsight. The issue was identified as service degradation of a backend infrastructure component which was resolved immediately. Backend processing was not impacted.

We are taking further actions to prevent this from repeating and apologize for the inconvenience caused
Posted Jul 21, 2020 - 08:15 UTC
This incident affected: Gainsight Application.