Gainsight US MDA (Backend Services) Major Release: Saturday, 23rd January 2021
Scheduled Maintenance
Report for Gainsight
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Maintenance Window:
UTC - From 3:00 AM to 9:00 AM Saturday, 23rd January 2021
CST - From 9:00 PM Friday, 22nd to 3:00 AM Saturday, 23rd January 2021
IST - From 8:30 AM to 2:30 PM Saturday, 23rd January 2021
Activity: Gainsight has planned a scheduled deployment of the US MDA (Backend Services) Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 4 hours.
This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process
Hold Time for queues: 4 Hours
Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 4 Hours anticipated.
Rules Engine Queue - MDA: Delay of 4 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently
NOTE: We will be deploying additional infrastructure capacity to clear the backlog at the earliest
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
UTC - From 3:00 AM to 9:00 AM Saturday, 23rd January 2021
CST - From 9:00 PM Friday, 22nd to 3:00 AM Saturday, 23rd January 2021
IST - From 8:30 AM to 2:30 PM Saturday, 23rd January 2021
Activity: Gainsight has planned a scheduled deployment of the US MDA (Backend Services) Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 4 hours.
This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process
Hold Time for queues: 4 Hours
Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 4 Hours anticipated.
Rules Engine Queue - MDA: Delay of 4 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently
NOTE: We will be deploying additional infrastructure capacity to clear the backlog at the earliest
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
This scheduled maintenance affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue).