Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 13th July 2024
Scheduled Maintenance Report for Gainsight
The scheduled maintenance has been completed.
Posted Jul 13, 2024 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 13, 2024 - 03:00 UTC
Maintenance Window:

UTC - From 3:00 AM to 7:00 AM Saturday, 13th July 2024
CDT - From 10:00 PM Friday, 12th to 2:00 AM Saturday, 13th July 2024
IST - From 8:30 AM to 12:30 PM Saturday, 13th July 2024

Activity: Gainsight has planned a scheduled maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently

Please follow for the latest status updates.
If you have questions, please open a ticket with us by sending a note to
Posted Jul 10, 2024 - 06:10 UTC
This scheduled maintenance affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue), Gainsight CS - US2 Region (Gainsight CS US2 Application, US2 Rules Engine Queue, US2 Data Processor Queue), and Gainsight CS - EU Region (Gainsight CS EU Application, EU Rules Engine Queue, EU Data Processor Queue).