Scheduled - Maintenance Window:
UTC - From 3:00 AM to 9:00 AM Saturday, 23rd January 2021
CST - From 9:00 PM Friday, 22nd to 3:00 AM Saturday, 23rd January 2021
IST - From 8:30 AM to 2:30 PM Saturday, 23rd January 2021

Activity: Gainsight has planned a scheduled deployment of the US MDA (Backend Services) Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 4 hours.

This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process


Hold Time for queues: 4 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 4 Hours anticipated.
Rules Engine Queue - MDA: Delay of 4 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently

NOTE: We will be deploying additional infrastructure capacity to clear the backlog at the earliest


FOR MORE INFORMATION

Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 21, 08:11 UTC

Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 16th January 2021
CST - From 9:00 PM Friday, 15th to 1:00 AM Saturday, 16th January 2021
IST - From 8:30 AM to 12:30 PM Saturday, 16th January 2021

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - SFDC: Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 14, 16:03 UTC