Monitoring - We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ)
Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.
US2 and EU are not affected.
May 08, 2026 - 06:39 UTC
Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.
US2 and EU are not affected.
May 08, 2026 - 06:39 UTC
About This Site
This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.
Known Issues Tracker
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Gainsight CS - US1 Region
Operational
Gainsight CS US1 Application
Operational
US1 Rules Engine Queue
Operational
US1 Data Processor Queue
Operational
US1 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US1 Gainsight Salesforce Integration
Operational
US1 SAML SSO Authentication
Operational
US1 Google SSO Authentication - GSuite
Operational
Gainsight CS - US2 Region
Operational
Gainsight CS US2 Application
Operational
US2 Rules Engine Queue
Operational
US2 Data Processor Queue
Operational
US2 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US2 Gainsight Salesforce Integration
Operational
US2 SAML SSO Authentication
Operational
US2 Google SSO Authentication - GSuite
Operational
Gainsight CS - EU Region
Operational
Gainsight CS EU Application
Operational
EU Rules Engine Queue
Operational
EU Data Processor Queue
Operational
EU Data Ingestion Queue
Operational
EU - Insight Agent - Powered by Staircase AI
Operational
EU Gainsight Salesforce Integration
Operational
EU SAML SSO Authentication
Operational
EU Google SSO Authentication - GSuite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.