All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
99.96 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
99.98 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
May 16, 2021

No incidents reported today.

May 15, 2021
Gainsight US Backend Data Store Maintenance : Saturday, 15th May 2021
Completed - The scheduled maintenance has been completed.
May 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 03:02 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 15th May 2021
CST - From 10:00 PM Friday, 14th to 2:00 AM Saturday, 15th May 2021
IST - From 8:30 AM to 12:30 PM Saturday, 15th May 2021

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
May 13, 09:17 UTC
May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021
Investigating Service Disruption - Salesforce Orgs
Resolved - This incident has been resolved.
May 12, 01:58 UTC
Update - Customers using Gainsight via Salesforce have been unable to access due to Salesforce experiencing service issues. Users on the NXT platform are not affected by this disruption. Salesforce services are being restored but still may be intermittent.
May 12, 01:23 UTC
Update - Customers using Gainsight via Salesforce may be unable to access due to Salesforce experiencing service issues. Users on the NXT platform are not affected by this disruption. We will update as we have more information.
May 12, 00:11 UTC
Identified - Customers using Gainsight via Salesforce may be unable to access due to Salesforce being down for maintenance. Users on the NXT platform are not affected by this disruption. We will update as we have more information.
May 11, 23:09 UTC
Investigating - We are investigating a service disruption that appears to be related to users accessing Gainsight via Salesforce. Users on the NXT platform are not affected by this disruption. We will add more details as soon as possible.
May 11, 21:59 UTC
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

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