All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Known Issues Tracker
Gainsight Trust and Security

PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page

Gainsight CS - US1 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
99.99 % uptime
Today
US1 Rules Engine Queue Operational
US1 Data Processor Queue Operational
US1 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US1 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US1 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US1 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue Operational
US2 Data Processor Queue Operational
US2 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US2 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US2 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US2 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - EU Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS EU Application Operational
90 days ago
100.0 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
EU - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
EU Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
EU SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
EU Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 3, 2026

No incidents reported today.

Apr 2, 2026
Resolved - This incident has been resolved.
Apr 2, 21:04 UTC
Update - We are continuing to monitor for any further issues.
Apr 2, 19:05 UTC
Monitoring - We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing.

We are closely monitoring as the queues catch up.

Apr 2, 16:24 UTC
Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.