All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page

Gainsight Application Operational
90 days ago
99.98 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 27th February 2021
CST - From 9:00 PM Friday, 26th to 1:00 AM Saturday, 27th February 2021
IST - From 8:30 AM to 12:30 PM Saturday, 227th February 2021

Activity: Gainsight has planned a scheduled deployment of the US Region Backend Services - Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process


Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Posted on Feb 25, 05:53 UTC
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021
Completed - The scheduled maintenance has been completed.
Feb 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:03 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 13th February 2021
CST - From 9:00 PM Friday, 12th to 1:00 AM Saturday, 13th February 2021
IST - From 8:30 AM to 12:30 PM Saturday, 13th February 2021

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - SFDC: Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Feb 11, 14:38 UTC
Feb 12, 2021
Resolved - We have identified the issue to be a bug and a fix is applied for the same.
Our Support team will reach out to the Customers directly if there was any impact on their org.
Feb 12, 10:25 UTC
Investigating - We have temporarily blocked the Data Operations Queue while we investigate an issue related to company object deletion. Data Operations calls will resume once verified and unblocked.
Feb 11, 20:29 UTC
Feb 11, 2021