All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
99.96 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Jun 15, 2021

No incidents reported today.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Gainsight US Backend Data Store Maintenance : Saturday, 12th June 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 12th June 2021
CST - From 10:00 PM Friday, 11th to 2:00 AM Saturday, 12th June 2021
IST - From 8:30 AM to 12:30 PM Saturday, 12th June 2021

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jun 10, 10:12 UTC
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Intermittent Availability for SFDC Customers
Resolved - Per the latest update from Salesforce, indications are that customers were out of impact as of 18:04 UTC. We will continue to monitor and update if necessary.
Jun 9, 19:35 UTC
Monitoring - There have been reports of improvement from users and from the latest Salesforce status update. We will continue to monitor.
https://status.salesforce.com/generalmessages/709
Jun 9, 18:35 UTC
Identified - Our Salesforce-based customers may experience service degradation and intermittent errors due to DNS issues on the Salesforce side. Please see more about the issue here: https://status.salesforce.com/generalmessages/709
Jun 9, 17:34 UTC
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

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