All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Known Issues Tracker
Gainsight Trust and Security

PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight CS - US1 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
100.0 % uptime
Today
US1 Rules Engine Queue Operational
US1 Data Processor Queue Operational
US1 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US1 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US1 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US1 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue Operational
US2 Data Processor Queue Operational
US2 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US2 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US2 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US2 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - EU Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS EU Application Operational
90 days ago
100.0 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
EU - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
EU Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
EU SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
EU Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 26, 2026
Gainsight CS - US1 and US2 - Home Page not Loading
Resolved - Issue is resolved. All systems are back to normal.
Jun 26, 07:38 UTC
Monitoring - All users are now able to log in. We will continue to monitor with the service provider.
Jun 26, 07:26 UTC
Identified - We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application.

Users who are already logged in into NXT version are not affected.

We are closely monitoring and will post updates as soon as they are available.
Jun 26, 07:17 UTC
Investigating - We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading.

We will update here as soon as we have more information.
Jun 26, 07:09 UTC
Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026
Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 20th June 2026
Completed - The scheduled maintenance has been completed.
Jun 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:00 UTC
Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 20th June 2026
CDT - From 10:00 PM Friday, 19th to 2:00 AM Saturday, 20th June 2026
IST - From 8:30 AM to 12:30 PM Saturday, 20th June 2026

Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.

This maintenance is being performed to apply necessary patches on the Backend Data Stores.

Queues Hold Time: 2 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Jun 17, 08:13 UTC
Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026
Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 13th June 2026
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 03:00 UTC
Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 13th June 2026
CDT - From 10:00 PM Friday, 12th to 2:00 AM Saturday, 13th June 2026
IST - From 8:30 AM to 12:30 PM Saturday, 13th June 2026

Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.

This maintenance is being performed to apply necessary patches on the Backend Data Stores.

Queues Hold Time: 2 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Jun 10, 06:18 UTC
Jun 12, 2026

No incidents reported.

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