All Systems Operational

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This status page offers visibility into Gainsight System response and availability metrics. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency and impact.

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
99.97 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
99.98 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019
Degraded performance in Timeline and 360
Resolved - This incident has been resolved. We apologize for any inconvenience. Please contact support@gainsight.com if you have any questions.
Jul 18, 21:50 UTC
Monitoring - We have identified application components causing an increase in latency for Timeline and 360 traffic. Performance should now be back to normal levels but we are monitoring closely. Please reach out to support@gainsight.com if you have any questions.
Jul 18, 19:11 UTC
Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019
Gainsight MDA Backend Data Store Maintenance : Saturday, 13th July 2019
Completed - The scheduled maintenance has been completed.
Jul 13, 04:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 03:01 UTC
Scheduled - Maintenance Window: 
UTC - From 3:00 AM to 7:00 AM Saturday, 13th July 2019
CST - From 10:00 PM Friday, 12th to 02:00 AM Saturday, 13th July 2019
IST - From 8:30 AM to 12:30 PM Saturday, 13th July 2019

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal. 

This maintenance is to address patching activity on Backend Data Stores. 

Queues Hold Time: 2 Hour 

Impact Details: PRODUCTION Environment 
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: NO IMPACT 
Rules Engine Queue - MDA: Delay of 2 Hours anticipated. 
Gainsight Application - SFDC: Reports or Data may not render in UI 


FOR MORE INFORMATION 
Please follow https://status.gainsight.com/ for latest status updates. 
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jul 11, 03:45 UTC
Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

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