All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency and impact.

Gainsight Application   Operational
90 days ago
100.0 % uptime
Today
Rules Engine Queue   ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue   ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Completed - The scheduled maintenance has been completed.
Jan 12, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:30 UTC
Scheduled - Maintenance Window: 
UTC - From 2:30 AM to 6:30 AM Saturday, 12th January 2019
CST - From 8:30 PM Friday, 11th to 12:30 AM Saturday, 12th January 2019
IST - From 8:00 AM to 12:00 PM Saturday, 12th January 2019

Activity: Gainsight has planned a scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.   

This maintenance is to address patching activity on Backend Data Stores. 

Queues Hold Time: 2 Hour     

Impact Details: PRODUCTION Environment     
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: NO IMPACT 
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.           
Gainsight Application - SFDC: Reports or Data may not render in UI     
  

FOR MORE INFORMATION     
Please follow https://status.gainsight.com/ for latest status updates.     
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 11, 01:29 UTC
Jan 11, 2019
Resolved - We will continue to monitor closely.
Please reach out to support@gainsight.com if you have any questions.
Jan 11, 04:57 UTC
Monitoring - Due to intermittent Salesforce issues around refreshing OAuth permissions, a subset of customers have experienced failures with certain rules/smart lists/outreaches.  An investigation is underway with Salesforce and we have seen no data impact. If there are any failed rules that you receive kindly resubmit them.

Please reach out to support@gainsight.com if you have any questions or need help in rerunning any failures in your org.
Jan 10, 19:19 UTC
Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019
Resolved - Rules and DataProcessing backlog is cleared and the Queues have returned to regular levels.
Jan 6, 01:49 UTC
Monitoring - We have identified an issue causing delays in Rules and Data Processing Queue for some Customers. We have taken recovery action to help clear backlog and closely monitoring the Queues.
Jan 5, 16:53 UTC
Jan 5, 2019
Completed - The scheduled maintenance has been completed.
Jan 5, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 03:00 UTC
Scheduled - Maintenance Window: 
UTC - From 3:00 AM to 7:00 AM Saturday, 5th January 2019
CST - From 9:00 PM Friday, 4th to 01:00 AM Saturday, 5th January 2019
IST - From 8:30 AM to 12:30 PM Saturday, 5th January 2019

Activity: Gainsight has planned a scheduled deployment of MDA (Backend Services) as Monthly Release. During this release window, Rules Engine and Data Processor Queues will be in hold state intermittently for about 2 Hour.   

This deployment is in MDA Backend Services to support upcoming GAINSIGHT Release. Details are available at  
https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Gainsight's_Upgrade_Process

Queues Hold Time: 2 Hour    

Impact Details: PRODUCTION Environment    
Gainsight Application - SFDC: NO IMPACT    
Data Ingestion Queue - MDA: NO IMPACT    
Data Processor Queue - MDA: Delay of 2 Hours anticipated.  
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.    


FOR MORE INFORMATION    
Please follow https://status.gainsight.com/ for latest status updates.    
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 3, 10:43 UTC