All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
100.0 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022
Gainsight US Backend Data Store Maintenance: Saturday, 13th August 2022
Completed - The scheduled maintenance has been completed.
Aug 13, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 13th August 2022
CDT - From 10:00 PM Friday, 12th to 2:00 AM Saturday, 13th August 2022
IST - From 8:30 AM to 12:30 PM Saturday, 13th August 2022

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Aug 10, 15:39 UTC
Aug 12, 2022
Rules Engine failure for few Customers
Resolved - The issue is now resolved and we will continue to monitor closely.
Please contact support@gainsight.com with any questions.
Aug 12, 04:04 UTC
Monitoring - The source of Rules failure has been identified and addressed. We're continuing to monitor the situation.
Aug 12, 03:15 UTC
Investigating - We have received reports of "Rules" failing for a subset of customers, Our team is investigating the same and we will provide further updates as we receive more details.
Aug 12, 02:47 UTC
Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage