All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

The original CS-EU Status Page found at "https://eu-status.gainsight.com/" is being merged into this consolidated page. All subscriptions and notifications will continue to work as expected.

Gainsight PX Status Page
Insided by Gainsight- Status Page
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Gainsight CS - US1 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
99.99 % uptime
Today
US1 Rules Engine Queue ? Operational
US1 Data Processor Queue ? Operational
US1 Data Ingestion Queue ? Operational
Gainsight CS - US2 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
99.99 % uptime
Today
US2 Rules Engine Queue ? Operational
US2 Data Processor Queue ? Operational
US2 Data Ingestion Queue ? Operational
Gainsight CS - EU Region Operational
90 days ago
99.98 % uptime
Today
Gainsight CS - EU Application Operational
90 days ago
99.98 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 2nd December 2023
CST - From 9:00 PM Friday, 1st to 1:00 AM Saturday, 2nd December 2023
IST - From 8:30 AM to 12:30 PM Saturday, 2nd December 2023


Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Posted on Nov 29, 2023 - 15:19 UTC
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Resolved - Queues have returned to expected levels.
Nov 27, 20:10 UTC
Update - We are continuing to monitor for any further issues.
Nov 27, 17:57 UTC
Monitoring - We have observed delays in Rules Queues and we are monitoring closely.
Nov 27, 17:56 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
Resolved - The enhanced GS Assist chrome plugin(version 3.2.3 ) was published and approved by Chrome web store. Please install latest version for better experience. Reach out to support@gainsight.com if you have any questions. Thank you for your patience.
Nov 16, 09:59 UTC
Update - We are continuing to work on a fix for this issue.
Nov 16, 09:58 UTC
Update - We are still working with Chrome Web Store Support to publish the enhanced Gainsight Assist Extension and will share details once they approve.
Nov 15, 17:41 UTC
Update - The Gainsight team has submitted an enhancement for our Chrome plugin to the Chrome Web Store. However, the review and publication process may take up to 3 business days. We will update the status once the new version is published.
Nov 13, 14:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 9, 21:31 UTC
Investigating - We have received reports where the GS Assist Chrome Plugin for Gmail is failing to load for some customers, possibly due to interface changes in Gmail.
We are investigating and will update when we have more information.

Nov 9, 17:22 UTC