All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

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Uptime over the past 90 days. View historical uptime.
Gainsight CS - US1 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
99.99 % uptime
Today
US1 Rules Engine Queue
Operational
US1 Data Processor Queue
Operational
US1 Data Ingestion Queue
Operational
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue
Operational
US2 Data Processor Queue
Operational
US2 Data Ingestion Queue
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Investigating Elevated Error Rates with Authentication in US1 and US2
Resolved - This incident has been resolved and authentication services are performing normally.
Sep 17, 02:24 UTC
Identified - We have identified an issue with our authentication service provider which may cause errors for some users while accessing the Gainsight CS application.

Users who are already logged into NXT tenants or using the SFDC version of Gainsight CS are not affected. Others may experience slowness while logging in.

We are closely monitoring and will post updates as they are available.
Sep 17, 01:42 UTC
Sep 16, 2023
Gainsight CS - US1 & US2 Backend Data Store Maintenance: Saturday, 16th September 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 16th September 2023
CDT - From 10:00 PM Friday, 15th to 2:00 AM Saturday, 16th September 2023
IST - From 8:30 AM to 12:30 PM Saturday, 16th September 2023

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Sep 14, 05:11 UTC
Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

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