All Systems Operational

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This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Upgrade Process or SFDC Upgrade Process.

Gainsight PX Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
99.97 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
99.97 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Sep 25, 2020

No incidents reported today.

Sep 24, 2020
Investigating - Application Availability
Resolved - This incident has been resolved and we are investigating further for the root cause.
Please reach out to support@gainsight.com if you have questions.
Sep 24, 21:14 UTC
Monitoring - All services are operational. The root cause of this incident is still under investigation.
Sep 24, 20:11 UTC
Investigating - We are investigating elevated error rates which may result in availability issues for some customers. More details to follow.
Sep 24, 19:26 UTC
Sep 23, 2020
Investigating hyperlink error in C360/R360
Resolved - A Hotfix is applied and the issue is now resolved.

If you have questions, please send a note to us at support@gainsight.com.
Sep 23, 07:01 UTC
Identified - We have identified a bug impacting a small percentage of customers and are working on a solution. We will post an update once the fix is applied.
Sep 23, 00:49 UTC
Investigating - We have reports of some users receiving an error message when clicking a hyperlink to C360/R360. Our team is investigating this and will post further updates as they are available
Sep 22, 17:09 UTC
Sep 22, 2020
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Gainsight US MDA Backend Data Store Maintenance : Saturday, 12th September 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 12th September 2020
CST - From 10:00 PM Friday, 11th to 02:00 AM Saturday, 12th September 2020
IST - From 8:30 AM to 12:30 PM Saturday, 12th September 2020

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 3 Hour

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 3 Hours anticipated.
Rules Engine Queue - MDA: Delay of 3 Hours anticipated.
Gainsight Application - SFDC: Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Sep 10, 10:32 UTC
Sep 11, 2020

No incidents reported.

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