All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page
Insided by Gainsight- Status Page
Northpass by Gainsight- Status Page

Gainsight CS - US1 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
99.99 % uptime
Today
US1 Rules Engine Queue ? Operational
US1 Data Processor Queue ? Operational
US1 Data Ingestion Queue ? Operational
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue ? Operational
US2 Data Processor Queue ? Operational
US2 Data Ingestion Queue ? Operational
Gainsight CS - EU Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS - EU Application Operational
90 days ago
99.99 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 17th February 2024
CST - From 9:00 PM Friday, 16th to 1:00 AM Saturday, 17th February 2024
IST - From 8:30 AM to 12:30 PM Saturday, 17th February 2024


Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the users may not be able to login, Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Feb 14, 06:11 UTC
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Postmortem - Read details
Feb 16, 14:45 UTC
Resolved - This incident has been resolved. We will post RCA details as they become available.
Feb 12, 19:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 19:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 12, 19:00 UTC
Update - We are continuing to investigate this issue.
Feb 12, 18:48 UTC
Investigating - We are investigating reports of degraded performance in CS-US1.
Feb 12, 18:44 UTC
Postmortem - Read details
Feb 16, 14:41 UTC
Resolved - Between the times of 2:30 and 3:30 PM UTC, some customers may have experienced intermittent delays in application load times. We have identified the affected nodes and have resolved the issue.
Feb 12, 14:30 UTC
Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 10th February 2024
CST - From 9:00 PM Friday, 9th to 1:00 AM Saturday, 10th February 2024
IST - From 8:30 AM to 12:30 PM Saturday, 10th February 2024

Activity: Gainsight has planned a scheduled deployment of the US1 Region Backend Services - Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within Backend Services to support the upcoming Gainsight CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process


Hold Time for queues: 2 Hours

Impact Details: US1 PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Feb 7, 06:02 UTC
Feb 9, 2024

No incidents reported.