Identified - We’ve identified a bug impacting a small percentage of customers by causing delays in rules engine executions.
We are working on a solution and will send out an update once a permanent fix is in place.
Nov 14, 00:20 UTC

About This Site

This status page offers visibility into Gainsight System response and availability metrics. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency and impact.

Gainsight Application   Operational
90 days ago
100.0 % uptime
Today
Rules Engine Queue   ? Degraded Performance
90 days ago
100.0 % uptime
Today
Data Processor Queue   ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - Customers using clickstream events via Segment may have experienced delays today. Traffic is now stable and we are closely monitoring.
Nov 8, 01:35 UTC
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018
Completed - The scheduled maintenance has been completed.
Nov 3, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 02:30 UTC
Scheduled - Maintenance Window: 
UTC - From 2:30 AM to 5:30 AM Saturday, 3rd November 2018
CST - From 9:30 PM Friday, 2nd to 12:30 AM Saturday, 3rd November 2018
IST - From 8:00 AM to 11:00 AM Saturday, 3rd November 2018

Activity: Gainsight has planned a scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.   

This maintenance is to address patching activity on Backend Data Stores. 

Queues Hold Time: 1 Hour     

Impact Details: PRODUCTION Environment     
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: NO IMPACT 
Rules Engine Queue - MDA: Delay of 1 Hours anticipated.           
Gainsight Application - SFDC: Reports or Data may not render in UI     
  

FOR MORE INFORMATION     
Please follow https://status.gainsight.com/ for latest status updates.     
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Nov 1, 07:26 UTC
Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.