Industry-wide PHP and Node.js security update
Monitoring - This week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight.

Our Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems.

Do I need to do anything? No. If you have questions, contact security@gainsight.com or your Gainsight team.
Oct 23, 2026 - 21:24 UTC

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Known Issues Tracker
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CE - Customer Education Status Page
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Uptime over the past 90 days. View historical uptime.
Gainsight CS - US1 Region Operational
Gainsight CS US1 Application Operational
US1 Rules Engine Queue Operational
US1 Data Processor Queue Operational
US1 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
US1 Gainsight Salesforce Integration Operational
US1 SAML SSO Authentication Operational
US1 Google SSO Authentication - GSuite Operational
Gainsight CS - US2 Region Operational
Gainsight CS US2 Application Operational
US2 Rules Engine Queue Operational
US2 Data Processor Queue Operational
US2 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
US2 Gainsight Salesforce Integration Operational
US2 SAML SSO Authentication Operational
US2 Google SSO Authentication - GSuite Operational
Gainsight CS - EU Region Operational
Gainsight CS EU Application Operational
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
EU - Insight Agent - Powered by Staircase AI Operational
EU Gainsight Salesforce Integration Operational
EU SAML SSO Authentication Operational
EU Google SSO Authentication - GSuite Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 31st October 2026 Oct 31, 2026 03:00-07:00 UTC

Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 31st October 2026
CDT - From 10:00 PM Friday, 30th to 2:00 AM Saturday, 31st October 2026
IST - From 8:30 AM to 12:30 PM Saturday, 31st October 2026

Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state.

This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process


Hold Time for queues: 2 Hours

Impact Details: US1, US2 & EU PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.



FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Posted on Oct 28, 2026 - 08:53 UTC

Oct 28, 2026

Elevated SFDC errors for few customers
Resolved - We are marking this incident as resolved.
Oct 28, 05:58 UTC
Update - We have identified the cause of the Salesforce connection failures some customers are seeing. A recent incident on the Salesforce side caused authentication requests to fail intermittently (https://status.salesforce.com/incidents/20004512). As a result, the Salesforce authentication token for some Gainsight connections was invalidated. Salesforce has since resolved its incident. However, affected connections will not recover on their own. Re-authorizing the connection is required.

Who is affected: Customers whose Salesforce connection is failing or showing an authentication error, including data syncs and jobs that depend on that connection.

What you need to do: Re-authorize your Salesforce connection in Gainsight. Once re-authorized, blocked or failed jobs should resume. If any jobs remain failed, re-run them after re-authorizing.

If you re-authorize and still see issues, please contact Gainsight Support at support@gainsight.com.
Oct 23, 17:55 UTC
Monitoring - We are observing the error rates have subsided and this may be related to incident at Salesforce end (https://status.salesforce.com/incidents/20004512)

If you are still experiencing any errors, please raise a request with our support team, support@gainsight.com.
Oct 23, 11:51 UTC
Investigating - We are aware of a subset of customers using SFDC Connector are experiencing increased error rates, impacting their rules and connectors.
Our team is investigating the same, we will provide further updates as we receive more details.
Oct 23, 10:38 UTC

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Gainsight CS - EU - Backend Infrastructure Maintenance: Saturday, 24th October 2026
Completed - The scheduled maintenance has been completed.
Oct 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 UTC
Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 24th October 2026
CDT - From 10:00 PM Friday, 23rd to 2:00 AM Saturday, 24th October 2026
IST - From 8:30 AM to 12:30 PM Saturday, 24th October 2026

Activity : Gainsight has planned maintenance for backend infrastructure. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.

This maintenance is being performed to apply necessary patches on the backend infrastructure.

Queues Hold Time: 2 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Oct 21, 05:52 UTC

Oct 23, 2026

Unresolved incident: Industry-wide PHP and Node.js security update.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th October 2026
Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 UTC
Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 17th October 2026
CDT - From 10:00 PM Friday, 16th to 2:00 AM Saturday, 17th October 2026
IST - From 8:30 AM to 12:30 PM Saturday, 17th October 2026

Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.

This maintenance is being performed to apply necessary patches on the Backend Data Stores.

Queues Hold Time: 2 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Oct 14, 02:49 UTC

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

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