All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Known Issues Tracker

PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight CS - US1 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
100.0 % uptime
Today
US1 Rules Engine Queue ? Operational
US1 Data Processor Queue ? Operational
US1 Data Ingestion Queue ? Operational
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue ? Operational
US2 Data Processor Queue ? Operational
US2 Data Ingestion Queue ? Operational
Gainsight CS - EU Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS EU Application Operational
90 days ago
100.0 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 18, 2025

No incidents reported today.

May 17, 2025
Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th May 2025
Completed - The scheduled maintenance has been completed.
May 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 UTC
Scheduled - Maintenance Window:

UTC - From 3:00 AM to 7:00 AM Saturday, 17th May 2025
CDT - From 10:00 PM Friday, 16th to 2:00 AM Saturday, 17th May 2025
IST - From 8:30 AM to 12:30 PM Saturday, 17th May 2025

Activity: Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Journey Orchestrator : Delay of 4 Hours anticipated
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
May 15, 03:59 UTC
May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 10th May 2025
Completed - The scheduled maintenance has been completed.
May 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:00 UTC
Scheduled - Maintenance Window:

UTC - From 3:00 AM to 7:00 AM Saturday, 10th May 2025
CDT - From 10:00 PM Friday, 9th to 2:00 AM Saturday, 10th May 2025
IST - From 8:30 AM to 12:30 PM Saturday, 10th May 2025

Activity: Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to enhance capacity on the Backend Data Stores.

Queues Hold Time: 2 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
May 9, 04:52 UTC
May 9, 2025

No incidents reported.

May 8, 2025
CS - EU: Investigating Elevated Error Rates
Resolved - This incident has been resolved. Self healing measures were triggered to resolve this issue and we monitored for an extended time to ensure stability. We are making threshold adjustments to prevent similar issues moving forward.
Please contact support@gainsight.com with any questions.
May 8, 18:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 16:01 UTC
Investigating - We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.
May 8, 15:34 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

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