All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency and impact.

Gainsight Application Operational
90 days ago
100.0 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
99.98 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:01 UTC
Scheduled - Maintenance Window: 
UTC - From 3:00 AM to 7:00 AM Saturday, 14th September 2019
CST - From 10:00 PM Friday, 13th to 02:00 AM Saturday, 14th September 2019
IST - From 8:30 AM to 12:30 PM Saturday, 14th September 2019

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal. 

This maintenance is to address patching activity on Backend Data Stores. 

Queues Hold Time: 2 Hour 

Impact Details: PRODUCTION Environment 
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.  
Rules Engine Queue - MDA: Delay of 2 Hours anticipated. 
Gainsight Application - SFDC: Reports or Data may not render in UI 


FOR MORE INFORMATION 
Please follow https://status.gainsight.com/ for latest status updates. 
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Sep 12, 07:08 UTC
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019
Completed - The scheduled maintenance has been completed.
Sep 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 02:01 UTC
Scheduled - Maintenance Window: 
UTC - From 2:00 AM to 4:00 AM Saturday, 7th September 2019
CST - From 9:00 PM to 11:00 PM Friday, 6th September 2019
IST - From 7:30 AM to 9:30 AM Saturday, 7th September 2019

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal. 

This maintenance involves infrastructure updates for Backend Data Stores. 

Queues Hold Time: 1 Hour 

Impact Details: PRODUCTION Environment 
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 1 Hours anticipated.  
Rules Engine Queue - MDA: Delay of 1 Hours anticipated. 
Gainsight Application - SFDC: Reports or Data may not render in UI 


FOR MORE INFORMATION 
Please follow https://status.gainsight.com/ for latest status updates. 
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Sep 6, 04:46 UTC
Sep 6, 2019

No incidents reported.

Sep 5, 2019
Resolved - This incident has been resolved.
Sep 5, 20:17 UTC
Monitoring - We have identified the anomaly that introduced this issue and adjusted infrastructure to mitigate the impact.
Sep 5, 17:29 UTC
Update - We are continuing to investigate this issue.
Sep 5, 16:38 UTC
Investigating - We are investigating performance issues related to Activity Timeline and will update when we have more information.
Sep 5, 16:30 UTC
Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.