All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Known Issues Tracker
Gainsight Trust and Security

PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page

Gainsight CS - US1 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
100.0 % uptime
Today
US1 Rules Engine Queue Operational
US1 Data Processor Queue Operational
US1 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US1 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US1 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US1 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue Operational
US2 Data Processor Queue Operational
US2 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US2 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US2 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US2 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - EU Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS EU Application Operational
90 days ago
100.0 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
EU - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
EU Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
EU SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
EU Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026
Resolved - Rules queues are back to their normal levels.
May 8, 23:03 UTC
Update - While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to the ongoing infrastructure issue.
May 8, 17:20 UTC
Update - We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.
May 8, 14:50 UTC
Monitoring - We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ)

Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.

US2 and EU are not affected.

May 8, 06:39 UTC
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.