All Systems Operational
About This Site
This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.
Known Issues Tracker
Gainsight Trust and Security
PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page
Gainsight CS - US1 Region
Operational
Gainsight CS US1 Application
Operational
US1 Rules Engine Queue
Operational
US1 Data Processor Queue
Operational
US1 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US1 Gainsight Salesforce Integration
Operational
US1 SAML SSO Authentication
Operational
US1 Google SSO Authentication - GSuite
Operational
Gainsight CS - US2 Region
Operational
Gainsight CS US2 Application
Operational
US2 Rules Engine Queue
Operational
US2 Data Processor Queue
Operational
US2 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US2 Gainsight Salesforce Integration
Operational
US2 SAML SSO Authentication
Operational
US2 Google SSO Authentication - GSuite
Operational
Gainsight CS - EU Region
Operational
Gainsight CS EU Application
Operational
EU Rules Engine Queue
Operational
EU Data Processor Queue
Operational
EU Data Ingestion Queue
Operational
EU - Insight Agent - Powered by Staircase AI
Operational
EU Gainsight Salesforce Integration
Operational
EU SAML SSO Authentication
Operational
EU Google SSO Authentication - GSuite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Gainsight CS - US1, US2 & EU - Backend Infrastructure Maintenance: Saturday, 10th October 2026 Oct 10, 2026 03:00-07:00 UTC
UTC - From 3:00 AM to 7:00 AM Saturday, 10th October 2026
CDT - From 10:00 PM Friday, 9th to 2:00 AM Saturday, 10th October 2026
IST - From 8:30 AM to 12:30 PM Saturday, 10th October 2026
Activity : Gainsight has planned maintenance for Backend Infrastructure. During this maintenance window, users may intermittently experience login issues, the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.
This maintenance is being performed to apply necessary patches on the Backend Infrastructure.
Queues Hold Time: 2 Hours
Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Posted on Oct 07, 2026 - 05:13 UTC
CDT - From 10:00 PM Friday, 9th to 2:00 AM Saturday, 10th October 2026
IST - From 8:30 AM to 12:30 PM Saturday, 10th October 2026
Activity : Gainsight has planned maintenance for Backend Infrastructure. During this maintenance window, users may intermittently experience login issues, the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.
This maintenance is being performed to apply necessary patches on the Backend Infrastructure.
Queues Hold Time: 2 Hours
Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Posted on Oct 07, 2026 - 05:13 UTC