Partially Degraded Service

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This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Upgrade Process or SFDC Upgrade Process.

Gainsight PX Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
99.99 % uptime
Today
Rules Engine Queue ? Degraded Performance
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Aug 7, 2020

No incidents reported today.

Aug 6, 2020
Processing Delays
Resolved - Queues are back within expected levels. Please reach out to support@gainsight.com with any questions.
Aug 6, 20:17 UTC
Monitoring - We have identified an issue causing processing delays in the Rules Engine Queue for some Customers. We have taken action to help clear the backlog and will continue to monitor.
Aug 6, 19:57 UTC
Aug 5, 2020
Retroactive: Email to Timeline Failures
Resolved - Between 1:30 PM to 3:05 PM UTC, Gainsight application experienced service issues in "Email to Timeline" feature. The issue is since identified and resolved. We request the users to resend any failed deliveries from the above time window

We apologize for the inconvenience caused.
Aug 5, 16:31 UTC
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Potential DNS resolution issues
Resolved - The queues are within expected levels. Please contact support@gainsight.com with any questions.
Jul 28, 14:28 UTC
Monitoring - Our upstream service provider has recovered the DNS services and we have unblocked all the queues.

We are closely monitoring the queue backlog processing. We anticipate a delay of about 2 hours to drain the queues to normal levels.
Jul 28, 11:33 UTC
Update - Our upstream service provider is actively investigating the issue. As a precautionary measure, all queues are blocked from processing the jobs in Gainsight.

We will post further updates as soon as they are available.
Jul 28, 10:23 UTC
Investigating - We are investigating reports of DNS resolution issues at our upstream service provider. We will post further updates as soon as they are available.
Jul 28, 09:30 UTC
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

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