In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2026 - 03:00 UTC
May 16, 2026 - 03:00 UTC
Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 16th May 2026
CDT - From 10:00 PM Friday, 15th to 2:00 AM Saturday, 16th May 2026
IST - From 8:30 AM to 12:30 PM Saturday, 16th May 2026
Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.
This maintenance is being performed to apply necessary patches on the Backend Data Stores.
Queues Hold Time: 2 Hours
Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
May 16, 2026 03:00-07:00 UTC
CDT - From 10:00 PM Friday, 15th to 2:00 AM Saturday, 16th May 2026
IST - From 8:30 AM to 12:30 PM Saturday, 16th May 2026
Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed.
This maintenance is being performed to apply necessary patches on the Backend Data Stores.
Queues Hold Time: 2 Hours
Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
May 16, 2026 03:00-07:00 UTC
About This Site
This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.
Known Issues Tracker
Gainsight Trust and Security
PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page
Gainsight CS - US1 Region
Under Maintenance
Gainsight CS US1 Application
Under Maintenance
US1 Rules Engine Queue
Under Maintenance
US1 Data Processor Queue
Under Maintenance
US1 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US1 Gainsight Salesforce Integration
Operational
US1 SAML SSO Authentication
Operational
US1 Google SSO Authentication - GSuite
Operational
Gainsight CS - US2 Region
Under Maintenance
Gainsight CS US2 Application
Under Maintenance
US2 Rules Engine Queue
Under Maintenance
US2 Data Processor Queue
Under Maintenance
US2 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US2 Gainsight Salesforce Integration
Operational
US2 SAML SSO Authentication
Operational
US2 Google SSO Authentication - GSuite
Operational
Gainsight CS - EU Region
Under Maintenance
Gainsight CS EU Application
Under Maintenance
EU Rules Engine Queue
Under Maintenance
EU Data Processor Queue
Under Maintenance
EU Data Ingestion Queue
Operational
EU - Insight Agent - Powered by Staircase AI
Operational
EU Gainsight Salesforce Integration
Operational
EU SAML SSO Authentication
Operational
EU Google SSO Authentication - GSuite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Gainsight CS US & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026 May 17, 2026 06:00-10:00 UTC
UTC - From 06:00 AM to 09:00 AM, Sunday, 17th May 2026
CDT - From 01:00 AM to 04:00 AM, Sunday, 17th May 2026
IST - From 11:30 AM to 02:30 PM, Sunday, 17th May 2026
Activity : Gainsight has planned Backend Data Stores maintenance for Insight Agent Staircase. During this maintenance window Insight Agent may be temporarily inaccessible. All functionality will return to normal soon after the maintenance is completed.
This maintenance is being performed to apply necessary patches on the Backend Data Stores.
Queues Hold Time: 2 Hours
Impact Details:
Environment - PRODUCTION
Insight Agent : Intermittently inaccessible.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Posted on May 14, 2026 - 08:35 UTC
CDT - From 01:00 AM to 04:00 AM, Sunday, 17th May 2026
IST - From 11:30 AM to 02:30 PM, Sunday, 17th May 2026
Activity : Gainsight has planned Backend Data Stores maintenance for Insight Agent Staircase. During this maintenance window Insight Agent may be temporarily inaccessible. All functionality will return to normal soon after the maintenance is completed.
This maintenance is being performed to apply necessary patches on the Backend Data Stores.
Queues Hold Time: 2 Hours
Impact Details:
Environment - PRODUCTION
Insight Agent : Intermittently inaccessible.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Posted on May 14, 2026 - 08:35 UTC