All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page

Gainsight Application Operational
90 days ago
100.0 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 14th May 2022
CDT - From 10:00 PM Friday, 13th to 2:00 AM Saturday, 14th May 2022
IST - From 8:30 AM to 12:30 PM Saturday, 14th May 2022

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

May 11, 05:00 UTC
May 13, 2022

No incidents reported.

May 12, 2022
Resolved - Queues are back to normal operation.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

May 12, 23:02 UTC
Update - We are monitoring as queues continue to drain.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

May 12, 19:00 UTC
Monitoring - Customers may experience Rules Engine delays due to a queue increase. We have deployed additional capacity to help and will continue to monitor closely.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

May 12, 16:27 UTC
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.