All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page
Insided by Gainsight- Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight CS - US1 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
100.0 % uptime
Today
US1 Rules Engine Queue ? Operational
US1 Data Processor Queue ? Operational
US1 Data Ingestion Queue ? Operational
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue ? Operational
US2 Data Processor Queue ? Operational
US2 Data Ingestion Queue ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Retrospective: Isolated Rule Failures
Resolved - This incident has been resolved.
Mar 16, 15:58 UTC
Monitoring - We have received reports of Rules failing for a subset of customers. The status of Rules execution was spuriously marked as failed in-spite of a successful execution. The source of this anomaly has been identified and addressed.
The issue is now resolved and we will continue to monitor closely.

Please reach out to support@gainsight.com as needed with any questions.
Mar 16, 12:34 UTC
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Investigating Elevated Error Rates with Authentication
Resolved - This incident has been resolved. We will relay RCA details as they become available.
Mar 13, 17:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 16:37 UTC
Investigating - We have identified an issue with our authentication service provider which may cause errors for some users while accessing the Gainsight NXT application.

Users who are already logged into NXT tenants or using the SFDC version of Gainsight are not affected. Others may experience slowness while logging in.

We are closely monitoring and will post updates as they are available.
Mar 13, 16:14 UTC
Mar 12, 2023

No incidents reported.

Mar 11, 2023
US1 Region - Rules Engine and Data Processing Delays for few customers
Resolved - Queues have returned to expected levels.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Mar 11, 20:48 UTC
Monitoring - We have identified delays in the Rules Engine and Data Processor Queue for some Customers.

We have taken recovery action to help clear the backlog and are closely monitoring as the Queues continue to drain. We anticipate a delay of about 4 hours in the processing.

If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Mar 11, 14:06 UTC
Gainsight US1 and US2 Backend Data Store Maintenance: Saturday, 11th March 2023
Completed - The scheduled maintenance has been completed.
Mar 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 11th March 2023
CST - From 9:00 PM Friday, 10th to 1:00 AM Saturday, 11th March 2023
IST - From 8:30 AM to 12:30 PM Saturday, 11th March 2023

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Mar 8, 13:19 UTC
Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage