All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency and impact.

Gainsight Application Operational
90 days ago
100.0 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019
Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:00 UTC
Scheduled - Maintenance Window: 
UTC - From 3:00 AM to 7:00 AM Saturday, 23rd March 2019
CST - From 10:00 PM Friday, 22nd to 02:00 AM Saturday, 23rd March 2019 
IST - From 8:30 AM to 12:30 PM Saturday, 23rd March 2019


Activity: Gainsight has planned a scheduled deployment of the MDA (Backend Services) Monthly Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours. 


This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. Details are available at: 
https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Gainsight's_Upgrade_Process


Hold Time for queues: 2 Hours 


Impact Details: PRODUCTION Environment 
Gainsight Application - SFDC: NO IMPACT 
Data Ingestion Queue - MDA: NO IMPACT 
Data Processor Queue - MDA: Delay of 2 Hours anticipated. 
Rules Engine Queue - MDA: Delay of 2 Hours anticipated. 



FOR MORE INFORMATION 

Please follow https://status.gainsight.com/ for latest status updates. 
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Mar 21, 10:43 UTC
Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019
Resolved - We are concluding this incident after confirming service stability.

Actual window of degraded service: Between 4:05 PM and 4:33 PM UTC on the 19th of March

What happened: A subset of users may have intermittently received internal server errors between 4:05 PM and 4:33 PM UTC on the 19th of March. Engineers identified the source and quickly resolved the issue. This was due to abnormal service behavior but we have adjusted monitors and resources to better handle situations like this moving forward.

Outside of the intermittent errors received from UI, we confirmed there was no impact to scheduled Rules, Data Loads, or Programs.

We apologize for any inconvenience this has caused.
Mar 19, 19:49 UTC
Monitoring - All services are operational. We will post root cause analysis information after a detailed review.
Mar 19, 17:37 UTC
Investigating - We are currently getting reports of internal server timeout errors. We have isolated this issue to MDA API queries (reports, rules, etc.). We are currently working on a fix with Urgent priority and will provide updates soon.
Mar 19, 16:29 UTC
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.