Monitoring - This week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight.
Our Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems.
Do I need to do anything? No. If you have questions, contact security@gainsight.com or your Gainsight team.
Oct 23, 2026 - 21:24 UTC
Our Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems.
Do I need to do anything? No. If you have questions, contact security@gainsight.com or your Gainsight team.
Oct 23, 2026 - 21:24 UTC
Update - We have identified the cause of the Salesforce connection failures some customers are seeing. A recent incident on the Salesforce side caused authentication requests to fail intermittently (https://status.salesforce.com/incidents/20004512). As a result, the Salesforce authentication token for some Gainsight connections was invalidated. Salesforce has since resolved its incident. However, affected connections will not recover on their own. Re-authorizing the connection is required.
Who is affected: Customers whose Salesforce connection is failing or showing an authentication error, including data syncs and jobs that depend on that connection.
What you need to do: Re-authorize your Salesforce connection in Gainsight. Once re-authorized, blocked or failed jobs should resume. If any jobs remain failed, re-run them after re-authorizing.
If you re-authorize and still see issues, please contact Gainsight Support at support@gainsight.com.
Oct 23, 2026 - 17:55 UTC
Who is affected: Customers whose Salesforce connection is failing or showing an authentication error, including data syncs and jobs that depend on that connection.
What you need to do: Re-authorize your Salesforce connection in Gainsight. Once re-authorized, blocked or failed jobs should resume. If any jobs remain failed, re-run them after re-authorizing.
If you re-authorize and still see issues, please contact Gainsight Support at support@gainsight.com.
Oct 23, 2026 - 17:55 UTC
Monitoring - We are observing the error rates have subsided and this may be related to incident at Salesforce end (https://status.salesforce.com/incidents/20004512)
If you are still experiencing any errors, please raise a request with our support team, support@gainsight.com.
Oct 23, 2026 - 11:51 UTC
If you are still experiencing any errors, please raise a request with our support team, support@gainsight.com.
Oct 23, 2026 - 11:51 UTC
Investigating - We are aware of a subset of customers using SFDC Connector are experiencing increased error rates, impacting their rules and connectors.
Our team is investigating the same, we will provide further updates as we receive more details.
Oct 23, 2026 - 10:38 UTC
Our team is investigating the same, we will provide further updates as we receive more details.
Oct 23, 2026 - 10:38 UTC
About This Site
This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.
Known Issues Tracker
Gainsight Trust and Security
PX - Product Experience Status Page
CC - Customer Communities Status Page
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Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page
Gainsight CS - US1 Region
Operational
Gainsight CS US1 Application
Operational
US1 Rules Engine Queue
Operational
US1 Data Processor Queue
Operational
US1 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US1 Gainsight Salesforce Integration
Operational
US1 SAML SSO Authentication
Operational
US1 Google SSO Authentication - GSuite
Operational
Gainsight CS - US2 Region
Operational
Gainsight CS US2 Application
Operational
US2 Rules Engine Queue
Operational
US2 Data Processor Queue
Operational
US2 Data Ingestion Queue
Operational
US - Insight Agent - Powered by Staircase AI
Operational
US2 Gainsight Salesforce Integration
Operational
US2 SAML SSO Authentication
Operational
US2 Google SSO Authentication - GSuite
Operational
Gainsight CS - EU Region
Operational
Gainsight CS EU Application
Operational
EU Rules Engine Queue
Operational
EU Data Processor Queue
Operational
EU Data Ingestion Queue
Operational
EU - Insight Agent - Powered by Staircase AI
Operational
EU Gainsight Salesforce Integration
Operational
EU SAML SSO Authentication
Operational
EU Google SSO Authentication - GSuite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.