All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency and impact.

Gainsight PX Status Page

Gainsight Application Operational
90 days ago
99.99 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Maintenance Window:
UTC - From 02:00 AM to 6:00 AM Saturday, 6th June 2020
CST - From 09:00 PM Friday, 5th to 1:00 AM Saturday, 6th June 2020
IST - From 7:30 AM to 11:30 AM Saturday, 6th June 2020

Activity: Gainsight has planned a scheduled deployment of the US MDA (Backend Services) Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. Details are available at:
https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Gainsight's_Upgrade_Process

Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently


FOR MORE INFORMATION

Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Posted on Jun 4, 07:42 UTC
Gainsight API Uptime
Fetching
Gainsight API Response Time
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Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020

No incidents reported.

Jun 3, 2020
Resolved - Marking this incident as resolved.
Details are available at https://status.salesforce.com/generalmessages/464
Jun 3, 09:23 UTC
Monitoring - All pages are loading fine now.
We are closely monitoring the situation and awaiting further updates from SFDC.
Jun 3, 07:26 UTC
Identified - This issue appears to be resulting from a service degradation at SFDC End https://status.salesforce.com/generalmessages/464

We are closely monitoring the situation.
Jun 3, 06:58 UTC
Investigating - We are investigating reports of the Gainsight pages not loading in SFDC. Gainsight NXT is working fine. We will update this page with more details as soon as we have further information.
Jun 3, 06:42 UTC
Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.