All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our US Instance. Our EU-based instance status can be found here. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency and impact.

Gainsight Application Operational
90 days ago
99.97 % uptime
Today
Rules Engine Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Processor Queue ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Queue ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Gainsight API Uptime
Fetching
Gainsight API Response Time
Fetching
Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 06:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 18th January 2020
CST - From 09:00 PM Friday, 17th to 01:00 AM Saturday, 18th January 2020
IST - From 8:30 AM to 12:30 PM Saturday, 18th January 2020

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - SFDC: Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 16, 15:27 UTC
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020
Completed - The scheduled maintenance has been completed.
Jan 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 10:54 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 8:00 AM Saturday, 11th Jan 2020
CST - From 9:00 PM Friday, 10th to 02:00 AM Saturday, 11th Jan 2020
IST - From 8:30 AM to 1:30 PM Saturday, 11th Jan 2020

Activity: Gainsight has planned a scheduled deployment of the US MDA (Backend Services) Monthly Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. Details are available at:
https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Gainsight's_Upgrade_Process


Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently



FOR MORE INFORMATION

Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 9, 10:47 UTC
Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020
Resolved - This incident has been resolved.
A network issue caused a partial loss of communication in traffic which lead to the poor response experienced between 11:55am and 12:55pm CT.
We are reviewing infrastructure and monitors to lead off this type of issue moving forward and we apologize for the inconvenience.
Please reach out to support@gainsight.com with any questions.
Jan 8, 22:50 UTC
Monitoring - All systems are available but are still being reviewed.
Please reach out to support@gainsight.com with any questions.
Jan 8, 19:39 UTC
Investigating - We are investigating permissions issues which could impact ability to log into some tenants.
We will update status when we have more information.
Jan 8, 18:22 UTC
Resolved - The issue is now resolved and the Rules execution queues are coming back to normal levels.

If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 8, 09:56 UTC
Identified - We have identified an issue impacting a small percentage of customers, causing delays in rules engine executions.

We are working on a solution and will send out an update once the fix is in place.
Jan 8, 08:17 UTC