Gainsight CS - US1 - Backend Services - Major Release: Saturday, 26th Jul 2025
Scheduled Maintenance
Report for Gainsight
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 26th Jul 2025
CDT - From 10:00 PM Friday, 25th to 2:00 AM Saturday, 26th Jul 2025
IST - From 8:30 AM to 12:30 PM Saturday, 26th Jul 2025
Activity: Gainsight has planned a scheduled deployment of the US1 Region Backend Services - Major Release. During this release window, users may not be able to login, Data Stores may not be accessible, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.
This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
Hold Time for queues: 2 Hours
Impact Details: EU & US2 PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Users may not be able to login. Application functionality, Reports or Data may not be available intermittently
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
UTC - From 3:00 AM to 7:00 AM Saturday, 26th Jul 2025
CDT - From 10:00 PM Friday, 25th to 2:00 AM Saturday, 26th Jul 2025
IST - From 8:30 AM to 12:30 PM Saturday, 26th Jul 2025
Activity: Gainsight has planned a scheduled deployment of the US1 Region Backend Services - Major Release. During this release window, users may not be able to login, Data Stores may not be accessible, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.
This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
Hold Time for queues: 2 Hours
Impact Details: EU & US2 PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Users may not be able to login. Application functionality, Reports or Data may not be available intermittently
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
This scheduled maintenance affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue).