Incident:
Some customers may have experienced degraded performance while trying to load CS-US1 services between 18:25 and 18:38 UTC on the 18th of July.
Root Cause:
API Gateway instability due to network contention at the data layer was found to be the root cause.
Recovery Action:
Engineers performed a rolling restart of API services once this issue was detected.
Preventive Measures:
System configuration adjustments have been made to prevent these issues moving forward.