CS-US1 - Investigating - Elevated error rates
Incident
Report for Gainsight US
Postmortem
Incident:
Some customers may have experienced degraded performance while trying to load CS-US1 services between 18:25 and 18:38 UTC on the 18th of July.
Root Cause:
API Gateway instability due to network contention at the data layer was found to be the root cause.
Recovery Action:
Engineers performed a rolling restart of API services once this issue was detected.
Preventive Measures:
System configuration adjustments have been made to prevent these issues moving forward.
Resolved
Some customers may have experienced slowness or errors while trying to load CS-US1 services between 18:25 and 18:38 UTC. Engineers responded quickly to restore impacted services. We will post root cause details as they become available.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to investigate this issue.
Investigating
We are investigating elevated error rates which may result in slowness or availability issues for some customers. More details to follow.
This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application).