Investigating Elevated Error Rates with Authentication
Incident Report for Gainsight US
Resolved
This incident has been resolved. We will relay RCA details as they become available.
Posted Mar 13, 2023 - 17:16 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2023 - 16:37 UTC
Investigating
We have identified an issue with our authentication service provider which may cause errors for some users while accessing the Gainsight NXT application.

Users who are already logged into NXT tenants or using the SFDC version of Gainsight are not affected. Others may experience slowness while logging in.

We are closely monitoring and will post updates as they are available.
Posted Mar 13, 2023 - 16:14 UTC
This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application) and Gainsight CS - US2 Region (Gainsight CS US2 Application).
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