Gainsight CS US1 - Queues blocked Temporarily
Incident
Report for Gainsight
Resolved
Rules and Data Processor Queues have returned to expected levels.
Thank you for your patience and understanding.
If you have questions, please contact our Support team at support@gainsight.com.
Thank you for your patience and understanding.
If you have questions, please contact our Support team at support@gainsight.com.
Update
All services are now operational. The queued backlog is currently being processed and may take some time to fully clear.
While will continue to monitor until all processing is complete, we do not expect to post frequent updates unless there is a significant change in status.
Thank you for your patience and understanding.
While will continue to monitor until all processing is complete, we do not expect to post frequent updates unless there is a significant change in status.
Thank you for your patience and understanding.
Update
Services remain stable as we continue to work through the backlog.
A subset of customers may need to rerun jobs that failed during this incident.
If you have questions or need assistance, please contact our Support team at support@gainsight.com.
A subset of customers may need to rerun jobs that failed during this incident.
If you have questions or need assistance, please contact our Support team at support@gainsight.com.
Monitoring
Our cloud service provider has restored functionality, and we have successfully unblocked our processing queues. Some delays will continue as we work through the backlog.
If you experienced any failed jobs, please resubmit them at your convenience.
If you have questions or need assistance, please contact our Support team at support@gainsight.com.
If you experienced any failed jobs, please resubmit them at your convenience.
If you have questions or need assistance, please contact our Support team at support@gainsight.com.
Update
We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. While there are signs of progress, full recovery is expected to take additional time in order for us to unblock Queues in our CS-US1 platform.
A subset of customers may still experience issues with report generation and data freshness impacting CS-US1 services. Customers connecting via Salesforce may also experience intermittent connectivity issues.
A subset of customers may still experience issues with report generation and data freshness impacting CS-US1 services. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Update
We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. While there are signs of progress, full recovery is expected to take additional time in order for us to unblock Queues in our CS-US1 platform.
Customers may still experience issues with report generation and data freshness impacting services across CS-US1 at this time. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Customers may still experience issues with report generation and data freshness impacting services across CS-US1 at this time. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Update
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may still experience issues with report generation and data freshness impacting services across CS-US1. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Update
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may still experience issues with report generation and data freshness impacting services across CS-US1. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Update
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Update
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. The vendor has acknowledged and is actively working to resolve this.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Update
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. The vendor has acknowledged and is actively working to resolve this.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Update
We are continuing to monitor the situation with our upstream service provider, Amazon Web Services (AWS). Some users may still experience issues with report generation at this time.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Update
We are aware that report generation for high-volume objects may not be rendering as expected. While we continue to work on resolution, some users may experience failures in report generation.
Our teams are actively working to restore full functionality and will share another update once the issue is resolved.
Our teams are actively working to restore full functionality and will share another update once the issue is resolved.
Update
We are continuing to monitor the situation with our upstream service provider, Amazon Web Services (AWS). We are awaiting full recovery before unblocking the queues in the Gainsight CS US1 region to ensure service stability.
We will provide another update as soon as all systems are confirmed healthy and operations are restored.
We will provide another update as soon as all systems are confirmed healthy and operations are restored.
Identified
We are observing an ongoing incident with our upstream service provider, Amazon Web Services (AWS), which is currently impacting various internet services. As a precautionary measure, we have temporarily paused the queues in the Gainsight CS US1 region to prevent any impact.
Our team is closely monitoring the situation, and we will resume normal queue operations as soon as AWS services are fully restored and stable.
At this time, Gainsight CS in US2 and EU services remain fully operational.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Our team is closely monitoring the situation, and we will resume normal queue operations as soon as AWS services are fully restored and stable.
At this time, Gainsight CS in US2 and EU services remain fully operational.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue, US1 Data Ingestion Queue).