Gainsight US MDA (Backend Services) Major Release: Saturday, 18th July 2020
Scheduled Maintenance Report for Gainsight US
The scheduled maintenance has been completed.
Posted Jul 18, 2020 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 18, 2020 - 02:01 UTC
Maintenance Window:
UTC - From 02:00 AM to 7:00 AM Saturday, 18th July 2020
CST - From 09:00 PM Friday, 17th to 2:00 AM Saturday, 18th July 2020
IST - From 7:30 AM to 12:30 PM Saturday, 18th July 2020

Activity: Gainsight has planned a scheduled deployment of the US MDA (Backend Services) Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 3 hours.

This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Upgrade Process or SFDC Upgrade Process at following links.'s_CS_Upgrade_Process

Hold Time for queues: 3 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 3 Hours anticipated.
Rules Engine Queue - MDA: Delay of 3 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently


Please follow for latest status updates.
If you have questions, please open a ticket with us by sending a note to
Posted Jul 16, 2020 - 06:29 UTC
This scheduled maintenance affected: Gainsight Application, Rules Engine Queue, and Data Processor Queue.