CS - US1: Investigating Elevated Error Rates
Incident
Report for Gainsight
Postmortem
We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it.
The service was fully restored, and we’ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.
This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue, US1 Data Ingestion Queue, US - Insight Agent - Powered by Staircase AI).