Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th April 2026
Scheduled for Apr 25, 03:00 - 07:00 UTC
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Scheduled
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 25th April 2026
CDT - From 10:00 PM Friday, 24th to 2:00 AM Saturday, 25th April 2026
IST - From 8:30 AM to 12:30 PM Saturday, 25th April 2026
Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state.
This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
Hold Time for queues: 2 Hours
Impact Details: US1, US2 & EU PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
UTC - From 3:00 AM to 7:00 AM Saturday, 25th April 2026
CDT - From 10:00 PM Friday, 24th to 2:00 AM Saturday, 25th April 2026
IST - From 8:30 AM to 12:30 PM Saturday, 25th April 2026
Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state.
This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
Hold Time for queues: 2 Hours
Impact Details: US1, US2 & EU PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Journey Orchestrator : Delay of 2 Hours anticipated
Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI.
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
This scheduled maintenance affects: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue), Gainsight CS - US2 Region (Gainsight CS US2 Application, US2 Rules Engine Queue, US2 Data Processor Queue), and Gainsight CS - EU Region (Gainsight CS EU Application, EU Rules Engine Queue, EU Data Processor Queue).