Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 09, 2024 - 03:30 UTC
Scheduled
Maintenance Window:
UTC - From 3:30 AM to 5:30 AM Saturday, 9th November 2024 CST - From 9:30 PM to 11:30 PM Friday, 8th November 2024 IST - From 9:00 AM to 11:00 AM Saturday, 9th November 2024
Activity: Gainsight has planned an emergency maintenance window to help ensure security and stability of our services. We expect little to no impact noticed from UI during this window but queues may be held intermittently. Soon after the maintenance, all functionality will return to normal.
This maintenance is to address patching activities for supporting systems.
Queues Hold Time: 1 Hours
Impact Details: Environment - PRODUCTION / All regions Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 1 Hour anticipated Rules Engine Queue : Delay of 1 Hour anticipated Journey Orchestrator : Delay of 1 Hour anticipated Gainsight Application : Users may experience latency or increased error rates during this time.
This scheduled maintenance affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue), Gainsight CS - US2 Region (Gainsight CS US2 Application, US2 Rules Engine Queue, US2 Data Processor Queue), and Gainsight CS - EU Region (Gainsight CS EU Application, EU Rules Engine Queue, EU Data Processor Queue).