Update
We continue to work closely with Salesforce as they investigate the unusual activity that led to the revocation of access tokens for Gainsight-published applications.
Our internal investigation is ongoing, We will share additional updates as more information becomes available.
Our internal investigation is ongoing, We will share additional updates as more information becomes available.
Update
We continue to investigate the Salesforce connection issue identified earlier today. Further updates will be provided as soon as more information is available.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
We are actively investigating the issue and continuing to monitor the situation closely. We will share further updates as soon as more information becomes available.
Identified
We have identified connection failures resulting from Salesforce revoking active access for Gainsight SFDC Connector. https://status.salesforce.com/generalmessages/20000233
This is currently causing disruptions to Gainsight functionalities that rely on synchronous or real-time API interactions with Salesforce.
We are investigating further and will update as we have more details.
This is currently causing disruptions to Gainsight functionalities that rely on synchronous or real-time API interactions with Salesforce.
We are investigating further and will update as we have more details.
Investigating
We are investigating reports of Salesforce Connection failures.
We will update soon as we have more details.
We will update soon as we have more details.
This incident affects: Gainsight CS - US1 Region (Gainsight CS US1 Application), Gainsight CS - US2 Region (Gainsight CS US2 Application), and Gainsight CS - EU Region (Gainsight CS EU Application).