Gainsight CS pages not loading from Salesforce Envrionment

Incident Report for Gainsight

Resolved

The issue is now resolved.

If you are still experiencing any issues in loading pages, please perform a Hard refresh in Browser to invalidate Cache from Local Disk.

Posted Aug 11, 2025 - 13:03 UTC

Monitoring

We have identified this as Caching issue at our service provider and our team has taken steps to resolved it. We are closely monitoring.

Posted Aug 11, 2025 - 12:52 UTC

Investigating

We are investigating reports of some Gainsight CS pages not loading when accessing from within Salesforce environment.

We will update as soon as we have further information.

Posted Aug 11, 2025 - 12:02 UTC

This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application), Gainsight CS - US2 Region (Gainsight CS US2 Application), and Gainsight CS - EU Region (Gainsight CS EU Application).