While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to the ongoing infrastructure issue.
Posted May 08, 2026 - 17:20 UTC
Update
We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.
Posted May 08, 2026 - 14:50 UTC
Monitoring
We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ)
Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.
US2 and EU are not affected.
Posted May 08, 2026 - 06:39 UTC
This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue).
