Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers

Incident Report for Gainsight

Monitoring

We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ)

Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone.

US2 and EU are not affected.

Posted May 08, 2026 - 06:39 UTC

This incident affects: Gainsight CS - US1 Region (US1 Rules Engine Queue).