12th February, 2024: Between the times of 6:30 PM and 7:00 PM UTC, some CS-US1 customers may have experienced intermittent delays in application load times.
The issue was result of query enhancements introduced in the latest release. This caused unexpected API latency which affected multiple areas of CS-US1. Application resiliency measures were effective in maintaining availability but there were still periods of poor performance, especially between 6:48 PM and 7:00 PM UTC.
Once the source was identified, the related functionality was rolled back which restored performance to expected levels. A hotfix was applied on the 14th of February for final resolution.
The mentioned fix has resolved this issue. We will continue to review and learn from issues like this in effort to provide the best possible customer experience. Please contact firstname.lastname@example.org if there are any questions.