Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 1st March 2025

Scheduled Maintenance Report for Gainsight

Completed

The scheduled maintenance has been completed.
Posted Mar 01, 2025 - 07:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 01, 2025 - 03:00 UTC

Scheduled

Maintenance Window:

UTC - From 3:00 AM to 7:00 AM Saturday, 1st March 2025
CST - From 9:00 PM Friday, 28th to 1:00 AM Saturday, 1st March 2025
IST - From 8:30 AM to 12:30 PM Saturday, 1st March 2025

Activity: Gainsight has planned a scheduled maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Journey Orchestrator : Delay of 4 Hours anticipated
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Posted Feb 26, 2025 - 05:39 UTC
This scheduled maintenance affected: Gainsight CS - US1 Region (Gainsight CS US1 Application, US1 Rules Engine Queue, US1 Data Processor Queue).