Gainsight CS - US2 - Backend Services - Major Release: Saturday, 21st October 2023
Scheduled Maintenance Report for Gainsight
The scheduled maintenance has been completed.
Posted Oct 21, 2023 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 21, 2023 - 03:00 UTC
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 21st October 2023
CDT - From 10:00 PM Friday, 20th to 2:00 AM Saturday, 21st October 2023
IST - From 8:30 AM to 12:30 PM Saturday, 21st October 2023

Activity: Gainsight has planned a scheduled deployment of the US2 Region Backend Services - Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.'s_CS_Upgrade_Process

Hold Time for queues: 2 Hours

Impact Details: US2 PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently

Please follow for latest status updates.
If you have questions, please open a ticket with us by sending a note to
Posted Oct 18, 2023 - 04:55 UTC
This scheduled maintenance affected: Gainsight CS - US2 Region (Gainsight CS US2 Application, US2 Rules Engine Queue, US2 Data Processor Queue).