Gainsight CS - EU - Rules and Data Designer failure for a few customers
Incident Report for Gainsight

An isolated number of customers experienced degraded performance in CS-EU Rules and Data Designer on the 9th of January, 2024.

Root Cause:
It was determined that a configuration issue in an underlying service caused the impact for Rules and Data Designer services only.

Recovery Action:
Paused the affected services and corrected the configurations. Once unpaused, services were processing as expected.

Preventive Measures:
We have made adjustments to configuration and testing controls to prevent issues like this moving forward. Please email with any questions.

Posted Feb 23, 2024 - 05:47 UTC

This incident has been resolved.
Posted Jan 09, 2024 - 10:14 UTC
We have identified and fixed an issue that has caused a few Rules and Data Designer failures for a small subset of customers. Impacted customers would have received failure notification and can rerun the failed rules and workflows.

Please reach out to if you have any questions or need help in rerunning any failures in your org.
Posted Jan 09, 2024 - 09:19 UTC
This incident affected: Gainsight CS - EU Region (Gainsight CS EU Application, EU Rules Engine Queue).