CS-US1 - Degraded performance in Timeline
Incident
Report for Gainsight US
Postmortem
Incident:
Some customers may have experienced degraded performance in CS-US1 Timeline services between 15:44 and 15:48 UTC on the 28th of July.
Root Cause:
A memory issue on multiple web servers led to Timeline becoming unresponsive intermittently, while other servers in the pool continued to serve traffic.
Recovery Action:
Monitoring systems alerted engineers of a memory issue on Timeline web servers. Engineers quickly made adjustments and redeployed Timeline web servers as a temporary fix.
Preventive Measures:
A permanent hotfix will be deployed in our next release window.
Resolved
Some customers may have experienced slowness or errors while trying to load Timeline in CS-US1. Engineers responded quickly to restore services. We will post root cause details as they become available.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are investigating performance issues related to Timeline and will update as we have more information.
This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application).