Investigating 503 Errors

Incident Report for Gainsight

Resolved

This incident with our DNS provider has been resolved.

Posted Jan 23, 2020 - 22:03 UTC

Monitoring

A subset of our customers may have experienced issues depending on TTL (time to live) status during their DNS calls. Name resolution is now working as expected. We are working with our provider to prevent this moving forward.

Posted Jan 23, 2020 - 19:20 UTC

Identified

Update:
We have detected name resolution issues related to our DNS provider. We will continue investigation and will update as soon as possible.

Posted Jan 23, 2020 - 18:53 UTC

Investigating

We are investigating “503” errors related to our platform and will update as we have more information.

Posted Jan 23, 2020 - 18:35 UTC

This incident affected: Gainsight CS - US1 Region (Gainsight CS US1 Application).