Resolved -
Rules and Data Processor Queues have returned to expected levels.
Thank you for your patience and understanding.
If you have questions, please contact our Support team at support@gainsight.com.
Oct 21, 21:03 UTC
Update -
All services are now operational. The queued backlog is currently being processed and may take some time to fully clear.
While will continue to monitor until all processing is complete, we do not expect to post frequent updates unless there is a significant change in status.
Thank you for your patience and understanding.
Oct 21, 05:43 UTC
Update -
Services remain stable as we continue to work through the backlog.
A subset of customers may need to rerun jobs that failed during this incident.
If you have questions or need assistance, please contact our Support team at support@gainsight.com.
Oct 21, 01:48 UTC
Monitoring -
Our cloud service provider has restored functionality, and we have successfully unblocked our processing queues. Some delays will continue as we work through the backlog.
If you experienced any failed jobs, please resubmit them at your convenience.
If you have questions or need assistance, please contact our Support team at support@gainsight.com.
Oct 20, 23:35 UTC
Update -
We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. While there are signs of progress, full recovery is expected to take additional time in order for us to unblock Queues in our CS-US1 platform.
A subset of customers may still experience issues with report generation and data freshness impacting CS-US1 services. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Oct 20, 21:29 UTC
Update -
We are continuing to monitor the situation closely as our cloud provider works through mitigation efforts. While there are signs of progress, full recovery is expected to take additional time in order for us to unblock Queues in our CS-US1 platform.
Customers may still experience issues with report generation and data freshness impacting services across CS-US1 at this time. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Oct 20, 21:09 UTC
Update -
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may still experience issues with report generation and data freshness impacting services across CS-US1. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Oct 20, 20:04 UTC
Update -
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may still experience issues with report generation and data freshness impacting services across CS-US1. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Oct 20, 19:13 UTC
Update -
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. Customers connecting via Salesforce may also experience intermittent connectivity issues.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Oct 20, 17:59 UTC
Update -
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. The vendor has acknowledged and is actively working to resolve this.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Oct 20, 16:15 UTC
Update -
We continue to work with the third-party vendor in an effort to resolve the ongoing issue. Customers may experience issues with report generation and data freshness across CS-US1 services. The vendor has acknowledged and is actively working to resolve this.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket by sending a note to support@gainsight.com.
Oct 20, 16:07 UTC
Update -
We are continuing to monitor the situation with our upstream service provider, Amazon Web Services (AWS). Some users may still experience issues with report generation at this time.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Oct 20, 14:06 UTC
Update -
We are aware that report generation for high-volume objects may not be rendering as expected. While we continue to work on resolution, some users may experience failures in report generation.
Our teams are actively working to restore full functionality and will share another update once the issue is resolved.
Oct 20, 12:13 UTC
Update -
We are continuing to monitor the situation with our upstream service provider, Amazon Web Services (AWS). We are awaiting full recovery before unblocking the queues in the Gainsight CS US1 region to ensure service stability.
We will provide another update as soon as all systems are confirmed healthy and operations are restored.
Oct 20, 12:11 UTC
Identified -
We are observing an ongoing incident with our upstream service provider, Amazon Web Services (AWS), which is currently impacting various internet services. As a precautionary measure, we have temporarily paused the queues in the Gainsight CS US1 region to prevent any impact.
Our team is closely monitoring the situation, and we will resume normal queue operations as soon as AWS services are fully restored and stable.
At this time, Gainsight CS in US2 and EU services remain fully operational.
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Oct 20, 09:52 UTC
