In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2025 - 03:00 UTC
Apr 26, 2025 - 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 26th April 2025
CDT - From 10:00 PM Friday, 25th to 2:00 AM Saturday, 26th April 2025
IST - From 8:30 AM to 12:30 PM Saturday, 26th April 2025
Activity: Gainsight has planned a scheduled deployment of the US1 Region Backend Services - Major Release. During this release window, users may not be able to login, Data Stores may not be accessible, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.
This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
Hold Time for queues: 2 Hours
Impact Details: US1 PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Users may not be able to login, Reports or Data may not render in UI intermittently
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Apr 26, 2025 03:00-07:00 UTC
UTC - From 3:00 AM to 7:00 AM Saturday, 26th April 2025
CDT - From 10:00 PM Friday, 25th to 2:00 AM Saturday, 26th April 2025
IST - From 8:30 AM to 12:30 PM Saturday, 26th April 2025
Activity: Gainsight has planned a scheduled deployment of the US1 Region Backend Services - Major Release. During this release window, users may not be able to login, Data Stores may not be accessible, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.
This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link.
https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
Hold Time for queues: 2 Hours
Impact Details: US1 PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Users may not be able to login, Reports or Data may not render in UI intermittently
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Apr 26, 2025 03:00-07:00 UTC
About This Site
This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.
Known Issues Tracker
PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page
Gainsight CS - US1 Region
Operational
Gainsight CS US1 Application
Operational
US1 Rules Engine Queue
?
Operational
US1 Data Processor Queue
?
Operational
US1 Data Ingestion Queue
?
Operational
Gainsight CS - US2 Region
Operational
Gainsight CS US2 Application
Operational
US2 Rules Engine Queue
?
Operational
US2 Data Processor Queue
?
Operational
US2 Data Ingestion Queue
?
Operational
Gainsight CS - EU Region
Operational
Gainsight CS EU Application
Operational
EU Rules Engine Queue
Operational
EU Data Processor Queue
Operational
EU Data Ingestion Queue
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.