Update - We continue to investigate the Salesforce connection issue identified earlier today. Further updates will be provided as soon as more information is available.
Nov 20, 2025 - 11:22 UTC
Nov 20, 2025 - 11:22 UTC
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 07:56 UTC
Nov 20, 2025 - 07:56 UTC
Update - We are continuing to work on a fix for this issue.
Nov 20, 2025 - 07:34 UTC
Nov 20, 2025 - 07:34 UTC
Update - We are actively investigating the issue and continuing to monitor the situation closely. We will share further updates as soon as more information becomes available.
Nov 20, 2025 - 07:22 UTC
Nov 20, 2025 - 07:22 UTC
Identified - We have identified connection failures resulting from Salesforce revoking active access for Gainsight SFDC Connector. https://status.salesforce.com/generalmessages/20000233
This is currently causing disruptions to Gainsight functionalities that rely on synchronous or real-time API interactions with Salesforce.
We are investigating further and will update as we have more details.
Nov 20, 2025 - 04:33 UTC
This is currently causing disruptions to Gainsight functionalities that rely on synchronous or real-time API interactions with Salesforce.
We are investigating further and will update as we have more details.
Nov 20, 2025 - 04:33 UTC
Investigating - We are investigating reports of Salesforce Connection failures.
We will update soon as we have more details.
Nov 20, 2025 - 03:53 UTC
We will update soon as we have more details.
Nov 20, 2025 - 03:53 UTC
About This Site
This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.
Known Issues Tracker
Gainsight Trust and Security
PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page
Gainsight CS - US1 Region
Partial Outage
Gainsight CS US1 Application
Partial Outage
US1 Rules Engine Queue
?
Operational
US1 Data Processor Queue
?
Operational
US1 Data Ingestion Queue
?
Operational
US - Insight Agent - Powered by Staircase AI
Operational
Gainsight CS - US2 Region
Partial Outage
Gainsight CS US2 Application
Partial Outage
US2 Rules Engine Queue
?
Operational
US2 Data Processor Queue
?
Operational
US2 Data Ingestion Queue
?
Operational
US - Insight Agent - Powered by Staircase AI
Operational
Gainsight CS - EU Region
Partial Outage
Gainsight CS EU Application
Partial Outage
EU Rules Engine Queue
?
Operational
EU Data Processor Queue
?
Operational
EU Data Ingestion Queue
?
Operational
EU - Insight Agent - Powered by Staircase AI
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.