All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Known Issues Tracker

PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight CS - US1 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
99.99 % uptime
Today
US1 Rules Engine Queue ? Operational
US1 Data Processor Queue ? Operational
US1 Data Ingestion Queue ? Operational
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue ? Operational
US2 Data Processor Queue ? Operational
US2 Data Ingestion Queue ? Operational
Gainsight CS - EU Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS EU Application Operational
90 days ago
100.0 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 20, 2025

No incidents reported today.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025
Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th August 2025
Completed - The scheduled maintenance has been completed.
Aug 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 03:00 UTC
Scheduled - Maintenance Window:

UTC - From 3:00 AM to 7:00 AM Saturday, 16th August 2025
CDT - From 10:00 PM Friday, 15th to 2:00 AM Saturday, 16th August 2025
IST - From 8:30 AM to 12:30 PM Saturday, 16th August 2025

Activity: Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Journey Orchestrator : Delay of 4 Hours anticipated
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Aug 13, 09:08 UTC
Aug 15, 2025

No incidents reported.

Aug 14, 2025
Gainsight CS - US1 - Rules Delays for a subset of customers
Resolved - Queues are back to their normal levels.
Aug 14, 16:20 UTC
Monitoring - The source of this delay has been identified and addressed. However it can take some time for the queues to catch up.

The issue is now resolved and we will continue to monitor closely.
Aug 14, 11:12 UTC
Investigating - We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers.

Our team is actively working on this and we will provide an update as we have more information.
Aug 14, 10:17 UTC
Aug 13, 2025

No incidents reported.

Aug 12, 2025
Gainsight CS pages not loading from Salesforce Envrionment
Resolved - This incident has been resolved.
Aug 12, 15:13 UTC
Monitoring - Our team has identified issue related to Caching and have taken recovery actions. We are closely monitoring the situation.

If you are still facing any issues, please email support@gainsight.com
Aug 11, 17:00 UTC
Update - We are continuing to investigate this issue. At this time, customers hosted in US1 can clear browser cache to help with this issue.
Aug 11, 15:19 UTC
Investigating - We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.
Aug 11, 14:05 UTC
Aug 11, 2025
Gainsight CS pages not loading from Salesforce Envrionment
Resolved - The issue is now resolved.

If you are still experiencing any issues in loading pages, please perform a Hard refresh in Browser to invalidate Cache from Local Disk.
Aug 11, 13:03 UTC
Monitoring - We have identified this as Caching issue at our service provider and our team has taken steps to resolved it. We are closely monitoring.
Aug 11, 12:52 UTC
Investigating - We are investigating reports of some Gainsight CS pages not loading when accessing from within Salesforce environment.

We will update as soon as we have further information.
Aug 11, 12:02 UTC
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

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