All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Known Issues Tracker
Gainsight Trust and Security

PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page

Gainsight CS - US1 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
100.0 % uptime
Today
US1 Rules Engine Queue Operational
US1 Data Processor Queue Operational
US1 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US1 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US1 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US1 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue Operational
US2 Data Processor Queue Operational
US2 Data Ingestion Queue Operational
US - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
US2 Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
US2 SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
US2 Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Gainsight CS - EU Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS EU Application Operational
90 days ago
100.0 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
EU - Insight Agent - Powered by Staircase AI Operational
90 days ago
100.0 % uptime
Today
EU Gainsight Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
EU SAML SSO Authentication Operational
90 days ago
100.0 % uptime
Today
EU Google SSO Authentication - GSuite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 6, 2026

No incidents reported today.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
Resolved - Issue is resolved. All systems are back to normal.
Jun 26, 07:38 UTC
Monitoring - All users are now able to log in. We will continue to monitor with the service provider.
Jun 26, 07:26 UTC
Identified - We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application.

Users who are already logged in into NXT version are not affected.

We are closely monitoring and will post updates as soon as they are available.

Jun 26, 07:17 UTC
Investigating - We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading.

We will update here as soon as we have more information.

Jun 26, 07:09 UTC
Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.