All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

PX - Product Experience Status Page
CC - Customer Communities Status Page
CE - Customer Education Status Page
Staircase AI Status Page

Uptime over the past 90 days. View historical uptime.
Gainsight CS - US1 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
99.99 % uptime
Today
US1 Rules Engine Queue ? Operational
US1 Data Processor Queue ? Operational
US1 Data Ingestion Queue ? Operational
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue ? Operational
US2 Data Processor Queue ? Operational
US2 Data Ingestion Queue ? Operational
Gainsight CS - EU Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS EU Application Operational
90 days ago
100.0 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Identified rule failures
Resolved - The Salesforce issue has been resolved. Gainsight Administrators would have received details regarding any failed rules and can re-run where needed.
Nov 18, 01:49 UTC
Monitoring - We are still tracking the ongoing Salesforce incident and will update our status once resolved.
Nov 16, 16:34 UTC
Update - Salesforce status now reports "Feature Degradation" which could still impact the experience for some Gainsight users. We will continue to monitor Salesforce and will update our status once resolved.
Nov 15, 21:55 UTC
Update - We will continue to monitor Salesforce and will update status once resolved.
Nov 15, 14:13 UTC
Identified - We have identified that rule failures are occurring due to an ongoing Salesforce (SFDC) incident. Our team is actively monitoring the situation and will provide updates as more information becomes available.
Nov 15, 12:26 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024
Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th November 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:00 UTC
Scheduled - Maintenance Window:

UTC - From 3:00 AM to 7:00 AM Saturday, 16th November 2024
CST - From 9:00 PM Friday, 15th to 1:00 AM Saturday, 16th November 2024
IST - From 8:30 AM to 12:30 PM Saturday, 16th November 2024

Activity: Gainsight has planned a scheduled maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - CS PRODUCTION (All Regions)
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated
Rules Engine Queue : Delay of 4 Hours anticipated
Journey Orchestrator : Delay of 4 Hours anticipated
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Nov 13, 18:30 UTC
Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Gainsight CS - US1, US2 & EU - Emergency Maintenance Window: Saturday, 9th November 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:30 UTC
Scheduled - Maintenance Window:

UTC - From 3:30 AM to 5:30 AM Saturday, 9th November 2024
CST - From 9:30 PM to 11:30 PM Friday, 8th November 2024
IST - From 9:00 AM to 11:00 AM Saturday, 9th November 2024

Activity: Gainsight has planned an emergency maintenance window to help ensure security and stability of our services. We expect little to no impact noticed from UI during this window but queues may be held intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activities for supporting systems.

Queues Hold Time: 1 Hours

Impact Details:
Environment - PRODUCTION / All regions
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 1 Hour anticipated
Rules Engine Queue : Delay of 1 Hour anticipated
Journey Orchestrator : Delay of 1 Hour anticipated
Gainsight Application : Users may experience latency or increased error rates during this time.


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Nov 8, 15:43 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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