All Systems Operational
About This Site
This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.
Known Issues Tracker
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PX - Product Experience Status Page
CC - Customer Communities Status Page
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Staircase AI by Gainsight - Status Page
Skilljar by Gainsight - Status Page
Gainsight CS - US1 Region
Operational
Gainsight CS US1 Application
Operational
US1 Rules Engine Queue
?
Operational
US1 Data Processor Queue
?
Operational
US1 Data Ingestion Queue
?
Operational
US - Insight Agent - Powered by Staircase AI
Operational
Gainsight CS - US2 Region
Operational
Gainsight CS US2 Application
Operational
US2 Rules Engine Queue
?
Operational
US2 Data Processor Queue
?
Operational
US2 Data Ingestion Queue
?
Operational
US - Insight Agent - Powered by Staircase AI
Operational
Gainsight CS - EU Region
Operational
Gainsight CS EU Application
Operational
EU Rules Engine Queue
?
Operational
EU Data Processor Queue
?
Operational
EU Data Ingestion Queue
?
Operational
EU - Insight Agent - Powered by Staircase AI
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 20th September 2025 Sep 20, 2025 03:00-07:00 UTC
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 20th September 2025
CDT - From 10:00 PM Friday, 19th to 2:00 AM Saturday, 20th September 2025
IST - From 8:30 AM to 12:30 PM Saturday, 20th September 2025
Activity: Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.
This maintenance is to address patching activity on the Backend Data Stores.
Queues Hold Time: 4 Hours
Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Journey Orchestrator : Delay of 4 Hours anticipated
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Posted on Sep 17, 2025 - 05:28 UTC
UTC - From 3:00 AM to 7:00 AM Saturday, 20th September 2025
CDT - From 10:00 PM Friday, 19th to 2:00 AM Saturday, 20th September 2025
IST - From 8:30 AM to 12:30 PM Saturday, 20th September 2025
Activity: Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.
This maintenance is to address patching activity on the Backend Data Stores.
Queues Hold Time: 4 Hours
Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Journey Orchestrator : Delay of 4 Hours anticipated
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently
FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com
Posted on Sep 17, 2025 - 05:28 UTC